A PIN Unlock Key or Personal Unblocking Key (PUK code) is a unique number that’s used to unlock the Subscriber Identity Module (SIM) card for your phone. The SIM card contains all the account details your phone needs to make and receive calls—including generated passwords, or PIN codes. If you forget or lose the PIN code, you can use the PUK code to unlock the SIM card. You will be prompted for the PUK code if you enter the PIN code incorrectly three times on your phone. You can get your PUK code from your carrier.
Learn how to PUK unlock the Samsung Galaxy Note 4. If you enter a PIN code incorrectly several times in a row, the device blocks you from attempting again and may also permanently damage your SIM card. If you enter a PIN code incorrectly several times in a row, the device blocks you from attempting.
Step 1
Browse to your carrier’s website and enter your account login, or follow the prompts to register. This will include entering details such as your telephone number, name and a password. The password on the website account is unrelated to the SIM card password.
Step 2
Select “My Phone” or “About Phone” or something similar and look for a settings summary.
Step 3
Enter the PUK code from the website on the phone when prompted to do so. The phone will prompt you after three incorrect PIN number attempts. You will have 10 attempts to enter the correct PUK code before your SIM card locks up and becomes unusable.
Step 4
Enter a new four- to eight-digit PIN code when prompted to do so. The phone will prompt you after you have successfully entered the PUK code.
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